FAQ

Have you checked your email for the verification link? You need to click the link in your email to verify your account before you can access RPC. If you've already verified your email and registered your account, you can reset your password here. 

We are here to help! Please reach out to [email protected] and we’ll respond pronto! Our normal business hours are Monday-Saturday from 8am - 6pm PST. In addition, each and every RPC business member is assigned a dedicated Member Success Manager to answer questions and support accounts!

Our payment processor, Stripe, accepts all major credit cards including Visa, Mastercard, American Express, and Discover.

We support the latest two versions of Chrome, Safari, Firefox, and Edge. Be sure you're using an up to date browser - and disable any pop-up blockers that may be preventing RPC from displaying properly. If things still don't look right, please let us know!

• We allow you to pass along credit card fees on to your customers or absorb them as a business. If you would like to set this up, please let us know.
• Our default pricing is a split fee:

• • Businesses signed up on RPC pay a flat processing fee of 2.5%
  • Customers paying an invoice on RPC can do so for free unless they choose to pay with a credit card, in which case a 2% fee will be added.

• We have volume based pricing for businesses transacting over $500K. Reach out to learn more.

We demonstrate our dedication to providing a positive user experience by refunding processing fees when a refund is issued.

How Refunds Work: 

Business ABC charges a client a $1,000 retainer for their services. 

The client pays $1,000 via Rock Paper Coin

The client is charged $1,000

Business ABC received $975 (minus the 2.5% processing fee)

Business ABC initiates a full refund

The client is refunded $1,000

Rock Paper Coin withdrawals $975 from Business ABC

Note: offline refunds (such as check or cash) can be recorded in your account but you will need to handle the refund with the offline payment method used (check, cash, etc)

We work with you at every point in the chargeback process - from communicating a chargeback, submitting evidence on your behalf (if you would like the dispute challenged), and reporting the final decision from the bank. We know chargebacks are stressful but you will be able to rest a little easier knowing your RPC account manager is well-versed in the process and will make it as painless as possible.

RPC and our partners, including Stripe, HelloSign and Amazon Web Services, use an encryption system and follow the most current security best practices. Safety first!

Nope! We believe all of our members can benefit from our premium features - no matter the number of events they produce.

YES! We LOVE our partners and affiliates and we are always looking to grow the #rpccommunity. Head over here for more information!  

We're so glad you asked, yes! Our Facebook Group is an awesome resource for members with active subscriptions. We hope you enjoy learning and collaborating with your #rpccommunity. Get the conversation started here!

We don’t currently offer third party integrations but we are working to release this functionality soon.

Our website is optimized for all screen sizes and devices. Developing an app is like swimming upstream but don’t worry - we’ve got our flippers on and we're working on it!

You are welcome to cancel your account at anytime and will continue to have access to your account through the duration of your subscription. Link to our full terms of service here.