FAQ

I just signed up, now what?

At RPC, we believe personal relationships make all the difference. Your dedicated account manager will be contacting you to walk through your account set-up and help with any and all questions along the way.

I can't log in, help!

Have you checked your email for the verification link? You need to click the link in your email to verify your account before you can access RPC.

Who do I contact for support?

We are here to help! Please reach out to [email protected] and we’ll respond pronto! Our normal business hours are Monday-Saturday from 8am - 6pm PST.

Something doesn't look right

For the best user experience, please access RPC in Chrome. However, we do support the latest two versions of Safari, Chrome, Firefox, and Edge.

I can't send a contract or invoice, what's up?

These are the most common reasons for contract and invoice errors:

  • Account hasn't been confirmed - please check your email for the verification link
  • Are you an Admin user? Your company needs to grant you Admin privileges to generate contracts and invoices
  • Did another user within your company create the contract? The contract stays assigned to the original user it was created by

How do I add sales tax to invoices and contracts?

On the invoice or contract creation screen, enter your state sales tax rate (percentage). Note, this will calculate taxes on total. For a list of tax rates by state, click here.

What about refunds?

Not a problem, Rock Paper Coin offers easy refunds! Please note, there is no fee to issue a refund, however the processing fee from the original charge is not returned by our payment processor, Stripe.

So what are your fees?

At RPC, we are 100% transparent about payment processing fees. It's important to you so it's important to us. Here's the deal:

Vendors - You pay a 2.5% fee on all transactions, the lowest on the market!
Clients - RPC is completely free for you, unless you prefer to pay with a credit card. When using a credit card there will be an added 2% fee.

How do I know my clients/my personal information is secure?

RPC and our partners,  including Stripe, HelloSign and Amazon Web Services, use an encryption system and follow the most current security best practices. Safety first!

Do you offer a referral program?

Yes! We are proud to say most of our new clients come by way of referral from current customers. Email [email protected] for details!

Do you offer different plan types?

Nope! We believe all of our clients can benefit from our premium features - no matter the number of events they produce.

Do you integrate with Mailchimp, Quickbooks, or Google Calendar?

We don’t currently offer third party integrations but we are working to release this functionality soon.

Do you have a mobile app?

Our website is optimized for all screen sizes and devices. Developing an app is like swimming upstream but don’t worry - we’ve got our flippers on and we're working on it!

What are your cancellation terms?

You are welcome to cancel your account at anytime and will continue to have access to your account through the duration of your subscription. Link to our full terms of service here