Below are some of our most frequently asked questions. Please be sure to check out our help center for tons of articles and step by step videos to help navigate your account and all of its features. If you have any questions, please don't hesitate to reach out! We are here for you and want to get you the answers you need as quickly as possible. Send us a message at [email protected] or chat with us by clicking the green icon in the bottom-right of your account!
Have you checked your email for the verification link? You need to click the link in your email to verify your account before you can access RPC. If you've already verified your email and registered your account, you can reset your password here.
We are here to help! Please reach out to [email protected] and we’ll respond pronto! Our normal business hours are Monday-Saturday from 8am - 6pm PST. In addition, each and every RPC business member is assigned a dedicated Member Success Manager to answer questions and support accounts!
Our payment processor, Stripe, accepts all major credit cards including Visa, Mastercard, American Express, and Discover.
We support the latest two versions of Chrome, Safari, Firefox, and Edge. Be sure you're using an up to date browser - and disable any pop-up blockers that may be preventing RPC from displaying properly. If things still don't look right, please let us know!
At RPC, we are 100% transparent about payment processing fees. It's important to you so it's important to us. Here's the deal:
- Vendors - You pay a 2.5% fee on all online transactions, one of the lowest fees on the market.
- Clients - RPC is completely free for you, unless you prefer to pay with a credit card. When using a credit card there will be an added 2% fee.
- Disputes - a $25 fee is charged to the vendor for any payment dispute. Rock Paper Coin handles working with the banks, so you don't have to. We've got your back!
We demonstrate our dedication to providing a positive user experience by refunding processing fees when a refund is issued.
How Refunds Work:
Business ABC charges a client a $1,000 retainer for their services.
The client pays $1,000 via Rock Paper Coin
The client is charged $1,000
Business ABC received $975 (minus the 2.5% processing fee)
Business ABC initiates a full refund
The client is refunded $1,000
Rock Paper Coin withdrawals $975 from Business ABC
Note: offline refunds (such as check or cash) can be recorded in your account but you will need to handle the refund with the offline payment method used (check, cash, etc)
We work with you at every point in the chargeback process - from communicating a chargeback, submitting evidence on your behalf (if you would like the dispute challenged), and reporting the final decision from the bank. We know chargebacks are stressful but you will be able to rest a little easier knowing your RPC account manager is well-versed in the process and will make it as painless as possible.
RPC and our partners, including Stripe, HelloSign and Amazon Web Services, use an encryption system and follow the most current security best practices. Safety first!
Nope! We believe all of our members can benefit from our premium features - no matter the number of events they produce.
YES! We LOVE our partners and affiliates and we are always looking to grow the #rpccommunity. Head over here for more information!
We're so glad you asked, yes! Our Facebook Group is an awesome resource for members with active subscriptions. We hope you enjoy learning and collaborating with your #rpccommunity. Get the conversation started here!
We don’t currently offer third party integrations but we are working to release this functionality soon.
Our website is optimized for all screen sizes and devices. Developing an app is like swimming upstream but don’t worry - we’ve got our flippers on and we're working on it!
You are welcome to cancel your account at anytime and will continue to have access to your account through the duration of your subscription. Link to our full terms of service here.