Featuring Ashley Ebert of The Abundance Group
Ever wondered how top wedding planners handle negative reviews, client conflicts, and reputation management? In this episode of RPC Unfiltered Talks, we chat with Ashley, founder of the Abundance Group, about the real challenges of running a wedding business such as handling negative reviews and client disputes.
Here are a few of our key takeaways:
- Negative reviews? It happens! Even the best of us gets hit with some not-so-great feedback. Instead of taking it personally, think of it as a chance to learn and grow. Take this opportunity to learn continuously.
- Take a beat before responding: It’s okay to take a moment to cool off before replying to a negative review. Craft a response that shows you care about their concerns—just keep it professional.
- Ask for those positive reviews: If clients loved your work, don’t hesitate to encourage them to leave a glowing review! Make it easy for them with clear instructions and links.
- Clear contracts are a must: Set solid expectations and payment terms to avoid any mix-ups down the line.
- Use the right tools: Check out software like Rock Paper Coin to help with managing contracts, payments, and any disputes.
At the end of the day, handling negative reviews and client disputes is all about staying calm, being smart in your approach, and communicating effectively. No matter what happens, keep your cool and stay dedicated to giving your clients the amazing service they deserve!
Posted in Business Strategy + Tips
