Because you can’t stop/won’t stop, we don’t either! We have taken a unique approach to customer service because even though we are a tech company, we understand that being in the event industry requires an added level of service and support. We have opened up every communication channel possible so that you can reach out when and how you need! So you know all the ways you can get in touch with us…here’s a recap!
Send us a note to our general inbox, [email protected]
We monitor this inbox like hawks and will respond as quickly as possible! Want to speak directly with your Member Success Manager? Awesome! E-mailing [email protected] is actually the best way to reach them. Emails are routed based on your location and will arrive to the appropriate team member. Pretty snazzy, right?!
Chat with us
You may have noticed a new icon on the bottom right corner of your account:
That right there friends, is our new chat experience. You can type a question and see suggested help articles or just message us directly. We monitor chats from 8-5 PST Monday through Friday.
Fewer and fewer companies are offering phone service and support. While we know you probably aren’t calling companies very often anymore, there are some days it’s easier to just talk to someone. Give us a call at 503.476.1796 Monday through Saturday from 9-6 PST and we will be more than happy to discuss any questions you might have! No robots, no runaround, just a real life human on the other end!
If we don’t answer, please leave a voicemail as this is checked regularly and we will get back to you.
Gamechanger, right? Shoot us a quick text at 503.476.1796 Monday through Saturday from 9-6 PST and we will holla back. Oh, but rest assured we will NEVER SPAM YOU!
Join our facebook page!
One of the many benefits of being an RPC member is access to our private facebook group. This is a space for you and all the other members to ask questions, share feedback, learn tips and tricks, and get up to date information on all the happenings at RPC! This is also an amazing way to collaborate with other industry pros just like YOU! So go, join today!
Learn about us
- We are regularly adding tips and troubleshooting resources on our help page. Get your questions answered 24/7
- Prefer a visual? On it! Our RPC youtube channel offers step by step tutorials of all the main features and functions of your account
- Stay up to date on RPC features and learn valuable small business tips by visiting our blog!
- Check your email for our newsletter that highlights member-specific information and announcements
Get social with us
- Be sure to follow us on Instagram for the latest tips, tricks and resources. Plus, tag us in your amazing work by using #rpccommunity to be featured!
- Check us out on facebook and linkedin!
Hope to hear from you in one of our communication channels soon!